Support Equipment Repair

CRIS is the exclusive authorized service facility for Videndum Imaging Distribution US, the United States distributor for Avenger, Gitzo, & Manfrotto support products.

Forms & Instructions

Please feel free to e-mail us at videndummediaservice@criscam.com or call us at 1-800-799-0293 regarding current repairs, estimates, or other inquiries.

Manfrotto

Bogen/Manfrotto products have been in use since the 70’s in the United States. Some Manfrotto support equipment lasts longer in the field than product support is available. If you have an old Manfrotto or Bogen, tripod, monopod, or head, please email the model number if possible and an image to videndummediaservice@criscam.com with a brief explanation of your repair needs. Possible frustration and expensive freight charges can be avoided with a brief email conversation. Download the service request form to send in your Manfrotto product for repair.

Gitzo

Lightweight and durable Gitzo tripods, monopods, and heads need care and attention occasionally to keep them in top condition. Repairs are often an option due to the value of Gitzo products. If you are planning to send in an older Gitzo tripod or monopod that has metal legs or one with carbon fiber legs that has corrosion around the leg pivots and leg locks, please email the model number if possible and an image of the tripod or monopod to videndummediaservice@criscam.com with a brief explanation of your needs. Many parts for old Gitzo tripods are no longer available. We can utilize our stock of broken and damaged 'Classic' Gitzo products for out of production repair parts. However, there is a high possibility that we can't locate a practical replacement. If you can provide the model number and send an image of the product first, we can ID the model and determine if it will be worthwhile for you to send the Gitzo product CRIS for repair or refurbishment. Download the service request form to send in your Gitzo product for repair.

Avenger

Avenger products have been supporting the broadcast and imaging industries for over 50 years. Many of these items are very large and heavy but have simple mechanisms. If you need to submit a repair of this type, please provide the model number if possible and an image along with an explanation of your requirements before sending it in for repair to videndummediaservice@criscam.com . Possible frustration and expensive freight charges can be avoided with a brief email conversation. If you need to send your Avenger product in for service make sure to download our service request form.

What Happens Next?

Upon receipt at CRIS, a detailed inspection will be performed on your equipment to determine what repairs are required to restore it to proper working order. A repair quote will be provided and repairs will begin once the quote is approved and payment information is received. A return shipping fee will be charged for the return of a refused repair quote. In the event that a repair quote is not approved by the customer within 30 days or CRIS does not hear from the customer within 30 days, the goods may be disposed of.

CRIS Repair Warranty

Repaired products are guaranteed to be free from defects under normal use for the term as specified by product type. Repairs on support products are guaranteed for 90 days from date of repair. Our obligation is to rework (same defect) provided the equipment is returned accompanied with a copy of the original invoice and a work order with detailed defect description, transportation prepaid. We are not responsible for any expense, loss or inconvenience. Any guarantee is voided on any item or parts which have been tampered with by unauthorized persons, misused, neglected or damaged.