Capture Devices: Cameras, Lenses, & Flashes

Please feel free to e-mail us at customerservice@criscam.com or call 1-800-799-0293 regarding current repairs, estimates, or other inquiries.

Brands We Specialize In

Service Information

Canon

The Canon/CRIS relationship goes back to our founding in 1984. CRIS has been a test instrument vendor, repair subcontractor, and independent authorized service center for Canon film & digital cameras. CRIS is able to purchase parts directly from Canon and service most of their imaging products on the market today out of warranty only . CRIS communicates regularly with Canon and has purchased all available specialized instruments, tools, and software required to repair Canon digital cameras, lenses, & flash units.

Nikon

CRIS technicians are Nikon specialists. Due to Nikon’s policy change, CRIS can no longer purchase repair parts directly from Nikon after 3/31/20. CRIS will repair out of warranty older Nikon gear. By ‘older gear’ we mean anything manufactured 2017 or earlier with the exceptions* below. CRIS is factory trained for these older Nikon products and still has most specialized tools & instruments required. Due to the difficulty in acquiring Nikon parts, we must impose a $35 fee to provide a quote for Nikon repairs. *We cannot repair any Nikon Coolpix, or Nikon 1 series products.

Sigma

CRIS is the oldest and most experienced authorized Sigma service center in the United States. With special tools and instruments collected over decades of relationship with Sigma America & Sigma Japan, CRIS is here for your Sigma lens repair needs.

Sony

CRIS specializes in SONY digital cameras, lenses, and flash units. We are factory trained with specialized tools, instruments, & software on site for out of warranty repairs.

Other Brands

We also repair; Fuji, Laowa, Panasonic, Rokinon, Tamron, and Tokina digital camera & lens products. However, parts and technical information can be difficult to source and in some cases specialized tools are required that are only available at the factory service center. If you need service on any of these brands, please send a quick email to customerservice@criscam listing the item or items and describing your problem and we can advise you of your options.

What Happens Next?

Upon receipt at CRIS, a detailed inspection will be performed on your equipment to determine what repairs are required to restore it to proper working order. A repair quote will be provided and repairs will begin once the quote is approved and payment information is received. A return shipping fee will be charged for the return of a refused repair quote. In the event that a repair quote is not approved by the customer within 30 days or CRIS does not hear from the customer within 30 days, the goods may be disposed of.

Compact Digital Cameras

PPoint & Shoot, Digital Compact Cameras are becoming difficult to service. Repairing this kind of camera often requires expensive and difficult to source parts. For this reason, repairs can cost more than a new product. As there are a subsequently higher number of refused estimates, CRIS has a non-refundable evaluation fee of $25 for compact digital cameras. Those cameras without a removable lens. If the repair quote is approved, the evaluation fee will be applied toward the repair charges. The exception to this rule is for Sony compact digital cameras, we will continue to provide a free repair quote for Sony products.

Cosmetic Issues

Most repairs of digital SLRs or interchangeable lens cameras require disassembly. The rubber grip material that is used on many modern digital SLR bodies and lenses stretches when removed and rarely goes back into place well. CRIS includes the grip materials in most of its repair quotes. Dust or debris between lens elements is another point of concern. Many times debris is present and is clearly visible while looking at the lens; however, when an image is taken you cannot see the dust particles in the image. We shoot test images with all lenses at f/22, or the smallest available aperture, to assure there are no visible particles in the image post repair.

Repair Warranty

Repaired products are guaranteed to be free from defects under normal use for the term as specified by product type. Our obligation is to rework the same defect, provided the equipment is returned accompanied with a copy of the original invoice and a work order with detailed defect description, transportation prepaid. We are not responsible for any expense, loss or inconvenience. Any guarantee is voided on any item or parts which have been tampered with by unauthorized persons, misused, neglected or damaged. Consumer Cameras, Lenses, and Photographic Accessories: Guaranteed for 180 days from date of repair. Professional, Commercial, Industrial Photo and Lighting Equipment, Digital Cameras, Lenses & Flash units: Guaranteed for 90 days from date of repair. Also included in this category are items used by professional photographers, commercial institutions, rental agencies, schools and items used in industrial applications.

Warranty Repairs

If you are submitting a digital camera, lens, or flash for repair under the manufacturer warranty, always include a copy of the original purchase receipt. No work can begin without this vital data. CRIS can only repair items of this kind under warranty for SIGMA America Corporation, and Vitec Imaging Distribution US. Please check your original purchase documents for the limitations of the manufacturer warranty.

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