Capture Devices: Cameras, Lenses, & Flashes

Please feel free to e-mail us at customerservice@criscam.com or call 1-800-799-0293 regarding current repairs, estimates, or other inquiries.

Brands We Specialize In

Service Information

Sony

CRIS is authorized to perform both in and out of warranty repairs of SONY digital cameras, lenses, and flash units.
Our technicians are factory trained with specialized tools, instruments, and software on site.

Canon

The Canon/CRIS relationship goes back to our founding in 1984. CRIS has been a test instrument vendor, repair subcontractor, and independent authorized service center for Canon film & digital cameras. CRIS is able to purchase parts directly from Canon and service most of their imaging products on the market today out of warranty only . CRIS communicates regularly with Canon and has purchased all available specialized instruments, tools, and software required to repair Canon digital cameras, lenses, & flash units.

Sigma

CRIS is the oldest and most experienced authorized Sigma service center in the United States. With special tools and instruments collected over decades of relationship with Sigma America & Sigma Japan, CRIS is here for your Sigma lens repair needs.

What Happens Next?

Upon receipt at CRIS, a detailed inspection will be performed on your equipment to determine what repairs are required to restore it to proper working order. A repair quote will be provided and repairs will begin once the quote is approved and payment information is received. A return shipping fee will be charged for the return of a refused repair quote. In the event that a repair quote is not approved by the customer within 30 days or CRIS does not hear from the customer within 30 days, the goods may be disposed of.

Repair Warranty

Repaired products are guaranteed to be free from defects under normal use for 90 days. Our obligation is to rework the same defect, provided the equipment is returned accompanied with a copy of the original invoice and a work order with detailed defect description, transportation prepaid. We are not responsible for any expense, loss or inconvenience. Any guarantee is voided on any item or parts which have been tampered with by unauthorized persons, misused, neglected or damaged.

Warranty Repairs

If you are submitting a digital camera, lens, or flash for repair under the manufacturer warranty, always include a copy of the original purchase receipt. No work can begin without this vital data. CRIS can only repair items of this kind under warranty for SONY, SIGMA America Corporation, Videndum Media Distribution US. Please check your original purchase documents for the limitations of the manufacturer warranty.

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