Lighting System Service & Repair


Profoto Logo Hensel Logo
Elinchrom Logo Bowens Logo

Forms & Instructions

Please feel free to e-mail us at customerservice@criscam.com or call us at 1-800-799-0293 regarding current repairs, estimates, or other inquiries.


Service Information


Profoto

CRIS is a Profoto authorized service center with factory trained technicians and specialized tools & instrumentation to repair most Profoto products out of warranty only. Some lighting equipment lasts much longer in the field than product support is available. If you have an old Profoto product or power pack, please take an image and email it to us at customerservice@criscam.com with a brief description of your requirement. Possible frustration and expensive freight charges can be avoided with a brief email conversation. Download the service request form to send in your Profoto product for repair.

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Elinchrom

CRIS is the former factory authorized service center for Elinchrom products when they were distributed by Manfrotto. With factory trained technicians, specialized equipment and years of experience, CRIS is here to repair your Elinchrom products out of warranty only. If you have an old Elinchrom product or power pack, please take an image and email it to us at customerservice@criscam.com with a brief description of your requirement. Possible frustration and expensive freight charges can be avoided with a brief email conversation. Download the service request form to send in your Elinchrom product for repair.

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Hensel

CRIS is the western regional service center of Hensel-USA. With factory trained technicians and specialized tools, CRIS is here to repair your Hensel lighting products in & out of warranty. If you have an older Hensel product, please take an image and email it to us at customerservice@criscam.com with a brief description of your requirement. Possible frustration and expensive freight charges can be avoided with a brief email conversation. Download the service request form to send in your Hensel product for repair.

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Bowens

CRIS is the last man standing for Bowens repair in the United States. Bowens liquidated in 2017. There are no longer new parts manufactured for repair service. Due to our relationship with Vitec Imaging Distribution US, we have access to the remaining parts in their inventory and a large amount of damaged/scrapped units to locate usable parts from. We require a $35 per unit non-refundable evaluation fee to provide a repair quote for Bowns products. The fee is applicable to the approved repair. If you have an older Bowens product, please take an image and email it to us at customerservice@criscam.com with a brief description of your requirement. Possible frustration and expensive freight charges can be avoided with a brief email conversation. Download the service request form to send in your Bowens product for repair.

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What Happens Next?

Upon receipt at CRIS, a detailed inspection will be performed on your equipment to determine what repairs are required to restore it to proper working order. A repair quote will be provided and repairs will begin once the quote is approved and payment information is provided. A return shipping fee will be charged for the return of a refused repair quote. In the event that a repair quote is not approved by the customer within 30 days or CRIS does not hear from the customer within 30 days, the goods may be disposed of.

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CRIS Repair Warranty

Repaired products are guaranteed to be free from defects under normal use for the term as specified by product type. Repairs on lighting products are guaranteed for 90 days from the date of repair. Our obligation is to rework the same defect, provided the equipment is returned accompanied with a copy of the original invoice and a work order with detailed defect description, transportation prepaid. We are not responsible for any expense, loss or inconvenience. Any guarantee is voided on any item or parts which have been tampered with by unauthorized persons, misused, neglected or damaged.

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