criscam camera services
Manfrotto @ CRIS
criscam camera services
criscam camera services

Manfrotto Service @ CRIS

Please Note: C.R.I.S. is the authorized service agent for Manfrotto Distribution U.S. and is authorized to service and ship equipment within the United States only. For all service, in or out of warranty, a valid U.S. shipping address must accompany the repair. We do not have flat rate pricing on repairs. For out of warranty repairs, each unit is inspected for the operational problem and the solution. Prices are determined by time and material to restore the unit to good working order.

When submitting a repair, please include either our PDF Mail In Form, or a letter with the following:

  • Your Name
  • Email Address
  • Shipping Address
  • Telephone Number
  • A detailed explanation of the problem you are experiencing

To expedite the repair process, please note the following requirements:

Warranty service:
You must include a copy of the sales receipt or a proof of purchase with your repair. Without this documentation, we will estimate the repair as if it were out of warranty. A return shipping fee will be charged for a refused estimate.

Out-of-warranty service:
A detailed inspection will be performed on your equipment to determine what repairs are required to restore it to proper working order. An estimate will be provided and repairs will begin once the estimate is approved and payment information is provided.

We are open from 8:30am to 5:00pm (MST) Monday through Friday.

Ship all packages to:
Manfrotto Service @ CRIS
250 North 54th Street | Chandler, AZ 85226

When shipping your unit to us, please make sure to pack the unit well to ensure that no damage is caused in transit. A poorly packaged unit can sometimes turn a warranty repair into an out-of-warranty repair. We recommend a sturdy box or carton with adequate packing material on all sides. C.R.I.S. assumes no responsibility for damages incurred due to improper packaging.

Manfrotto Parts
For all parts orders and information, please contact the Manfrotto Parts Department. They can be reached by telephone at (201) 818-9500 or via email at


Customer Service for Repair:
(480) 940-1103

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Customer Service: | Sales: | Phone: (480) 940-1103 | Fax: (480) 940-1329
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