Capture Devices


CRIS has a reputation for high quality repairs of image capture devices and accessories including; compact digital cameras, digital SLR cameras, interchangeable lenses, flash units, and mirrorless interchangeable lens cameras manufactured by; Canon, Fuji, Metz, Nikon, Olympus, Panasonic, Pentax, Ricoh, Sigma, Sony, Tamron, and Tokina.

Forms & Instructions

Please feel free to e-mail us at customerservice@criscam.com or call us at 1-800-799-0293 regarding current repairs, estimates, or other inquiries.

Brands We Specialize In

Canon
Metz
Nikon
Panasonic
Sigma

Service Information

Compact Digital Cameras
Cosmetic Issues
Repair Warranty
Warranty Repairs 


CANON

The Canon/CRIS relationship goes back to our founding in 1984. We have been a test instrument vendor, repair subcontractor, and independent authorized service center for Canon film & digital cameras. We are able to purchase parts directly from Canon and service most of their imaging products on the market today. CRIS communicates regularly with Canon and has purchased all available specialized instruments, tools, and software required to repair Canon digital cameras, lenses, & flash units. Roughly half of the consumer imaging equipment we repair at CRIS is Canon product.

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COMPACT DIGITAL CAMERAS

Point & Shoot, Digital Compact Cameras are becoming difficult to service due to a number of serious circumstances. Repairing this kind of camera often requires expensive and difficult to source parts. For this reason, repairs can cost more than a new product. As there are a subsequently higher number of refused estimates, CRIS has a non-refundable evaluation fee of $25 for compact digital cameras (those where the lens is not removable). If the repair estimate is approved the evaluation fee will be applied toward the repair charges. The main factors which contribute to this trend are:

  • Commoditization: What sold for $350 six years ago now sells for $90 on an aisle end cap in a grocery store.
  • Smart phones: Most modern mobile phones have cameras built in that are equal in quality to the average compact digital camera of the past decade. 
  • Parts:  Around a billion digital cameras have been manufactured in the last 15 years. Hundreds of manufacturers and thousands of models between them make it unfeasible to stock all potentially required parts for repair.

Most modern compact digital cameras have a replacement warranty. If the unit fails within the warranty period, a camera of equal value is given to the customer with no further extension of the original warranty. Most compact digitals cameras that are repaired have either extreme sentimental value or are less than 3 years old and have a high retail selling price.

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COSMETIC ISSUES

Almost every repair of a Digital SLR or interchangeable lens unit requires disassembly. The rubber grip material that is used on many modern digital SLR bodies and lenses stretches when removed and rarely goes back into place well. CRIS includes the grip materials in most of its estimates.

Dust or debris between lens elements is another point of concern. Many times debris is present and is clearly visible while looking at the lens; however, when an image is taken you cannot see the dust particles in the image. We shoot test images with all lenses at f/22, or the smallest available aperture, to assure there are no visible particles in the image post repair. 

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METZ

Acting as the authorized factory service provider for Manfrotto Distribution in the United States, CRIS is equipped and ready to fulfill all your service needs. CRIS services Metz products distributed by Manfrotto in the US. CRIS is authorized to ship and service Metz products within the United States only. For all service, in or out of warranty, a valid U.S. shipping address must accompany the repair.  

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NIKON

CRIS is a Nikon authorized service center and has repaired more than 100,000 Nikon digital cameras, lenses, and flash units in the last 8 years. We have factory training, specialized tools & required instruments, and hundreds of technician years of experience. This enables us to provide high quality service on Nikon digital SLR bodies, lenses, and flash units. Consumers, retailers, professionals and businesses across the country rely on CRIS for their Nikon repair needs. 

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PANASONIC

CRIS is authorized by Panasonic to repair the GH series cameras in the United States. We can purchase parts and have tools and software to perform most repairs on this product. CRIS cannot repair any Panasonic cameras under manufacturer warranty. Panasonic requires all warranty units to be repaired in their McAllen, TX facility.

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REPAIR WARRANTY

Repaired products are guaranteed to be free from defects under normal use for the term as specified by product type.  Our obligation is to rework (same defect) provided the equipment is returned accompanied with a copy of the original invoice and a work order with detailed defect description, transportation prepaid.

We are not responsible for any expense, loss or inconvenience.  Any guarantee is voided on any item or parts which have been tampered with by unauthorized persons, misused, neglected or damaged.

  • Consumer Camera Lenses and Photographic Accessories: Guaranteed for 180 days from date of repair.
  • Professional, Commercial, Industrial Photo and Lighting Equipment, Digital Cameras:  Guaranteed for 90 days from date of repair. Also included in this category are items used by professional photographers, commercial institutions, rental agencies, schools and items used in industrial applications.

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SIGMA

CRIS is the oldest and most experienced authorized Sigma service center in the United States. With special tools and instruments collected over decades of relationship with Sigma America & Sigma Japan, CRIS is here to for your Sigma lens repair needs.

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WARRANTY REPAIRS

If you are submitting an Image capture device (Camera, DSLR, Lens, Flash) for repair under the manufacturer warranty, always include a copy of the original purchase receipt. CRIS can only repair items of this kind under warranty for NIKON, Inc (USA) & SIGMA America Corporation. Please check your original purchase documents for the limitations of the manufacturer warranty. Once again, always include the original purchase receipt when submitting for warranty repairs. No work can begin without this vital data.

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